How to Access and Manage Rapid Replies
1.Finding Rapid Replies:
Navigate to the Communication section and select the patient you wish to contact.
You can expand the Rapid Replies panel from the box located above the chat box.
2. Adding a New Rapid Reply:
Click on Add New.
Type your message and click Save.
Once saved, the message can be accessed by clicking the Rapid Reply button above the chat box, and selecting the desired Rapid Reply. The message will automatically appear in the chat box, where you can send it as is or make any necessary edits before sending.
3. Editing or Deleting a Rapid Reply:
To edit or delete a Rapid Reply, hover over it. You will see a pencil icon (for editing) and a trash can icon (for deleting).
Click the pencil icon to make edits or the trash can icon to remove the reply.
Notes:
Rapid Replies created by any user are visible to all users.
Each user can reorder their view of Rapid Replies by clicking and dragging them into the desired order. This change will not affect the order for other users.
General users can create Rapid Replies and view all replies but can only edit or delete the replies they personally created.
Admin users have the ability to edit or delete any Rapid Reply, regardless of who created it.